What we collect: Account details, ID verification, payment info, and device data.
Why we collect it: To manage your account, process payments, and prevent fraud.
Who sees it: Only our staff and essential partner service providers. We never sell your data.
How long we keep it: For the life of your account plus the time required by Philippine law.
Your control: You can request access, correction, or deletion via our support team.
1. Introduction and Scope
This Privacy Policy describes how qdf collects, uses, and protects your personal information when you use our website and services. By registering an account or using our platform, you agree to the practices described here.
This policy applies exclusively to our official platform. It does not extend to third-party websites, external payment portals, or other services you may visit after leaving our site. We encourage you to review the privacy policies of any external site you interact with.
2. Personal Information We Collect
Account & Identity
Username, password, email address, and date of birth to maintain your profile and verify legal age.
Verification Documents
Government-issued IDs and residency proof required for KYC (Know Your Customer) compliance.
Payment Data
Transaction history and payment method details to facilitate deposits and withdrawals.
Gaming & Activity
Records of games played, betting history, and bonuses claimed to monitor fairness and account activity.
Technical Data
IP address, browser type, device ID, and operating system to optimize site performance and security.
Support Records
Communication logs from your interactions with our support team to resolve queries efficiently.
3. How We Collect Data
We gather information through three primary channels:
Directly from you: Information provided during registration, KYC submission, and support requests.
Automatically: Technical data captured via cookies and server logs while you navigate the platform.
Partner providers: Data from our payment processors and verification partners to confirm the validity of your transactions and identity.
4. Why We Use Data
Your data is used for the following essential purposes:
Account Management: Setting up, maintaining, and securing your user profile.
Financial Transactions: Processing your deposits and withdrawals accurately.
Compliance: Verifying your age and identity to prevent underage gambling and money laundering.
Fraud Prevention: Detecting multi-accounting, botting, and other fraudulent activities.
Personalization: Improving the user experience based on your gaming preferences.
Legal Obligations: Meeting the regulatory requirements applicable to gambling operators in the Philippines.
Marketing: Sending promotional offers only if you have explicitly opted in.
5. When We Share Data
We do not sell your personal data to any third party. We only share information when necessary:
Service Providers: With payment processors, identity verification services, and technical infrastructure partners.
Legal Requirements: When compelled by a valid legal request or when required by regulatory authorities.
Security: To protect our platform and users from fraud or illegal activity.
6. How We Protect Data
We implement robust technical and organizational measures to ensure your data remains secure:
Encryption: Using secure protocols to protect data while it is being transmitted between your device and our servers.
Access Control: Restricting internal access to sensitive data to only those employees who require it for their specific roles.
Payment Isolation: Ensuring sensitive payment information is handled by secure, specialized payment gateways.
Continuous Monitoring: Implementing security systems to detect and respond to unauthorized access attempts.
7. Cookies and Tracking
We use cookies to enhance your experience and maintain session security. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.
8. Your Rights
Depending on your jurisdiction, you have several rights regarding your data. You may exercise these by contacting our support team via the channels available on this site:
Access & Portability: Request a copy of the personal data we hold about you.
Correction: Request the update of inaccurate or incomplete information.
Deletion: Request the removal of your data, subject to legal retention requirements.
Objection & Withdrawal: Opt-out of marketing communications or withdraw previously given consent.
Note: Even after an account is closed, we are required to retain certain records to comply with anti-money laundering (AML) and gambling regulations.
9. How Long We Retain Data
We keep your personal information only for as long as is necessary to fulfill the purposes outlined in this policy. Generally, data is retained for the duration of your active account lifecycle. Following account closure, certain data will be kept for the period required by applicable law in the Philippines.
10. Age Limits
Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be closed immediately, and any remaining funds will be handled in accordance with our terms.
Parents or guardians who believe a minor is using our platform are encouraged to report this through our support channels.
11. Cross-Border Transfers
To provide our services, some of our technical or payment partners may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and maintain its confidentiality during these transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of the page periodically to stay informed.
13. Contact Us
If you have any questions, concerns, or requests regarding your privacy or the handling of your personal data, please reach out to us via our Support Page.
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